Extract

Introduction

Extract condenses emails, task information and more into immediate, actionable summaries, helping agents quickly understand the context of an interaction.

note

Extract is currently in Beta.

Enablement

Once the Ready Checklist shows all required steps are completed, Extract can be enabled from the NeonNow Admin app by switching on the Extract toggle.

When enabling Extract, a confirmation modal asks you to acknowledge that IQ-generated content may not always be accurate and that your organisation and its users are responsible for reviewing and using it appropriately.